Shipping policy
Effective Date: June 11, 2024
1. Order Processing Time
At Thobes of Faith, we strive to process and ship all orders as quickly as possible. Orders are typically processed within 1-2 business days from the time the order is placed. Please note that orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Time
Once your order has been processed, it will be shipped and delivered within 3-5 business days, depending on your location and the shipping method selected at checkout.
3. Shipping Rates and Methods
We offer a variety of shipping options to meet your needs. Shipping rates are calculated at checkout based on the weight of your order and the delivery location. Our available shipping methods include:
- Standard Shipping (3-5 business days)
- Expedited Shipping (1-3 business days) [if applicable]
4. Shipping Confirmation and Tracking
After your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your shipment on the carrier's website.
5. Delivery Issues
If you experience any issues with the delivery of your order, please contact our customer service team at: info@thobesoffaith.com
We will do our best to assist you in resolving any problems.
6. International Shipping
At this time, we only ship within Canada. We do not offer international shipping.
7. Delays and Exceptions
While we strive to ensure timely delivery of your order, please note that we are not responsible for delays caused by factors outside our control, such as weather conditions, carrier delays, or customs clearance processes.
8. Changes to this Policy
We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our shipping practices.
By placing an order with us, you agree to this Shipping Policy.